The practice will accept applications for proxy access to on-line services, from individuals who are authorised to act on behalf of the patient, e.g. the patient's parent or carer. It is recognised by the practice that the patients' may choose to share their account credentials with family, friends and carers. The practice will provide advice during the application process to advise of the risks associated with doing this. Proxy access is the recommended alternative to sharing login details.
The practice will only provide standard on-line services with proxy access accounts, therefore only appointment administration and repeat medication requests will be available via this facility. If a proxy requires access to the detailed coded record, an application must be completed and will be referred to a GP for assessment/authorisation.
The practice have the right to refuse or remove proxy access if a GP or other member of staff suspects that the patient has been or is being coerced. After speaking with the patient if the practice feels there is still good grounds for suspicion proxy access will not be authorised or if it is already in place it will be withdrawn.