It is the aim of the practice to provide, safe and secure on-line services, in line with the GP Systems of Choice (GPSoC) NHS England guidelines and data protection legislation, ensuring that services are easily accessible and user friendly to enable patients and the practice to acheive maximum benefit.

There are two levels of on-line access:

Standard access - Allows you to book/cancel GP appointments and order repeat prescriptions.

Enhanced access - Allows you to book/cancel GP appointments, order repeat prescriptions, view your Summary Care Record and access your medical record from 31st March 2017.

 The Practice will provide on-line services to patients as detailed below:

To access the On-Line Service you will need to complete an application form. These forms can be obtained from your surgery or alternatively you can download and print off the appropriate form below and return it to your surgery along with some identification.

Identity verification is required before online service applications can be processed. We will verify your identity using one of the methods below:

Documentation - Photographic ID and proof of address this is usually a utility bill or any other official document with your address on it

Vouching by a member of staff - An authorised member of staff who knows you well can verify/vouch for you

Adults 16 years and over - On-Line Registration Form

Children 0-10 years - On-Line Registration Form

Before applying for this service please read our On-Line Service Patient Information Leaflet below.

On-Line Service Patient Information Leaflet

Please allow 20 working days to process 'Enhanced Access' applications  and 5 working days for 'Standard Access' applications.

Proxy Access

The practice will accept applications for proxy access to on-line services, from individuals who are authorised to act on behalf of the patient, e.g. the patient's parent or carer. It is recognised by the practice that the patients' may choose to share their account credentials with family, friends and carers. The practice will provide advice during the application process to advise of the risks associated with doing this. Proxy access is the recommended alternative to sharing login details.

The practice will only provide standard on-line services with proxy access accounts, therefore only appointment administration and repeat medication requests will be available via this facility. If a proxy requires access to the detailed coded record, an application must be completed and will be referred to a GP for assessment/authorisation.

The practice have the right to refuse or remove proxy access if a GP or other member of staff suspects that the patient has been or is being coerced. After speaking with the patient if the practice feels there is still good grounds for suspicion proxy access will not be authorised or if it is already in place it will be withdrawn.

'Coercion' is commonly defined as the act of governing the actions of another, by force or by threat, in order to overwhem and compel that individual to act against their will.

The practice will discuss the issue of coercion with patients and ensure they understand and accept the risks before an application for access to detailed coded data within their medical record is processed. If there are any suspicions that a patient is being coerced, then that patient will not be regestered for On-Line services and the case will be referred to a GP who will have a converstaion with the patient.

The practice recognises that patients need to be clearly informed of and formally acknowledge, the linits of the organisation's resposibility, and their responsibilities to keep their information secure. To assist with this the practice provides writen details of patient responsibilities on the application form and will hand out an Patient Online Services Information leaflet 

The practice has the right to remove online access to services for anyone that does not use them responsibly.