Feedback & Suggestions
We are happy to get comments and ideas for improving our service from patients.
Complaints
We aim to provide the highest level of care to all our patients, but sometimes things do go wrong.
To make a formal complaint write to Sarah Wood, Practice Manager via email at
hnyicb-ny.nidderdalegppatientexperience@nhs.net
Or speak to a member of staff. If they can they will try to resolve any problem you have.
Getting further help with your complaint
We hope that, if you have a concern, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our service.
If you need any support with your complaint you can get help and advice from :
Independent Health Complaints Advocacy Service
(Monday – Friday 9am – 5pm)
1 Devonshire Court
Green Lane Trading Estate
Clifton
York
YO30 5PQ
Telephone: 0300 012 4212
Text: 07860021502
Fax: 0300 666 0125
E-Mail:NHSComplaints@cloverleaf-advocacy.co.uk
Text Service (Incoming Only): 07860 021502
Website:www.cloverleaf-advocacy.co.uk
Or complete an enquiry form on the Website: www.helpwithnhscomplaintsnorthyorks.org
If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response, and this is written into the NHS Constitution on GOV.UK. You can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber and North Yorkshire ICB’s Experience Team:
Telephone: 01904 555999
E-mail: hnyicb.experience@nhs.net
Writing to:
The Experience Team
Humber and North Yorkshire ICB
Health Place
Wrawby Road
Brigg
DN20 8GS